Description

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Get past the hype to discover what quality management programs really work

Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

About the Author

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Sid Kemp, a certified project management professional (PMP), is a highly regarded consultant and trainer. His company assists Fortune 500 companies and major governmental agencies in quality management, process improvement for project management and operations, improvement of audit methodologies, and deploying new technologies. Sid is also the author of Project Management Demystified.